Welcome to Will & Trust’s shipping guide! We know you are excited for your package to arrive at your front door, so please read below to help guide your shipping selection. You are our number one priority and we want to make sure your order is shipped to you as soon as possible!
When will my order ship?
All orders will be processed within 1-4 business days if standard shipping is selected (USPS First Class). We drop off our shipments at USPS every morning of each business day. Once the package is on the truck, there is a 3-6 business day estimated arrival time. However, these orders do NOT have a guaranteed delivery date. Shipping may exceed 6 days as USPS does not deliver on Sundays or holidays.
*Please note that Will & Trust also does not ship on Saturdays, Sundays or holidays.
*While we will do all that we can to ensure your order is delivered on time, Will & Trust cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.
What if I need my order sooner than this?
Not a problem! You can upgrade your shipping to USPS Priority Mail or USPS Priority Mail Express for an additional fee.
*NOTE: All express orders placed on Friday after 12PM (CT), Saturday or Sunday will be processed on Monday.
USPS Priority Mail: We always recommend upgrading to priority, as this is our preferred shipping method. Priority mail orders are processed within 1 business day. Once you receive our processing email, expect your package to arrive within 2-4 business days.
USPS Priority Mail Express: This is our fastest and most efficient shipping method. Your order will be processed in 1 business day. However, if you place an express order before 12 PM (noon) CT Monday - Friday, we will process and ship the order that same day. Once you receive our processing email, your package will arrive in 1-2 business days.
*Please note again that USPS does not deliver on Sundays or holidays.
*Please note that the above timelines do not include holidays.
Do we offer overnight shipping?
Not at this time. If you need an item quickly, we recommend priority or priority express. Where does Will & Trust ship to?
We don’t discriminate against closets. Will & Trust ships to anyone and everyone! This includes Canada and international addresses. Our international shipping options include:
- USPS First-Class Package International Service: Most affordable international shipping option, delivery time varies by destination.
- USPS Priority Mail International: Delivery in 6 to 10 business days.
- USPS Priority Mail Express International: Delivery in 3 to 5 business days.
**For many major markets. Actual number of days may vary based on origin, destination, and customs delays.**
How do I know the status of my order?
Once your order has been placed, you will receive a confirmation email. Then, once your order starts being processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by clicking the hyperlink in your email or by tracking your number at usps.com.
Can I make changes to my shipping address after I place my order?
Once you receive our email stating that your order is processing, Will & Trust is unable to make any changes or modifications to an order, as we begin working on shipping your order immediately. However, if you notice your address is incorrect when you receive your confirmation email, please reach out to email@example.com. We ask that in your email you include your first and last name, your order number and what changes need to be made.
What happens if my package is refused or sent back to the sender?
If your shipment is refused or returned to the sender, you will receive an email notifying you once the package arrives back to Will & Trust. If a package is returned due to an insufficient shipping address, the customer is responsible for the original shipping charges. This amount must be paid before items are re-shipped to the customer's correct shipping address. Payments are emailed to customers through an online invoice. You have 14 days after the email is sent to respond to Will & Trust before your order goes through the returns process for store credit
*NOTE: The original shipping charge will be subtracted from the store credit.
What happens if my package is never delivered or stolen?
Please contact firstname.lastname@example.org if your package is lost or stolen, and our Inventory and Logistics Director will be happy to assist you in locating your package. You can also log on to www.usps.com to file a missing package or damaged package claim.
Didn’t answer all of your questions? Shoot us an email at email@example.com with any questions you have. THANKS! :)